WorkSafe BC Claims

We are proud to work in partnership with WorkSafe BC to rehabilitate injured workers in Penticton. The best part of it is that there are no charges to you; we bill WorkSafe BC directly on your behalf. The WorkSafe BC physiotherapy treatment schedule can be a little confusing, which is why we have made this guide to simplify it for you.


To commence physiotherapy treatment with us, there are a few steps you need to take before you come in for your appointment.

Report the incident and visit your physician

After your accident, report the injury to your workplace and then visit your family physician or emergency department physician for assessment, appropriate acute treatment, and a doctor’s referral. WorkSafe BC require a doctor’s note to commence physiotherapy treatment.

Call WorkSafe BC

After you have left your doctors appointment, call WorkSafe BC at 1-888-967-5377 to report your claim to them. You will then be given a WorkSafe BC claim number and your file will begin to be processed. It takes on average about 10 days for WorkSafe BC to decide if your claim is accepted or not.

Contact us to book your appointment​

Contact our clinic at 250-493-1152 to book your physiotherapy appointment. Please do not book online as we need to talk to you on the phone before you come in for your appointment.

Provide required information

When you call our clinic, please have the following information ready:

  • Your WorkSafe BC Claim number
  • Your Drivers License/ Care Card with your Provincial Health Number on it
  • The name and contact details of your WorkSafeBC adjuster (or ‘claim owner’)
  • The date of your accident
  • Contact information for your workplace, including the name and phone number of your line manager/ contact person at work.

Your WorkSafe BC Physiotherapy Claim

Your first visit in the clinic is an assessment visit where we take a detailed medical history and then perform a physical examination. We then complete the required WorkSafe BC paperwork, and fax our findings and recommendations to them. Infrequently, we might have to book a second appointment to get through the full assessment if you have a complex medical history or injury.

As long as your physiotherapy treatments have been approved by WorkSafe BC, your second visit to the clinic normally commences the ‘treatment block’, where you are eligible for 6 weeks of free physiotherapy treatments. If you have not fully returned to work in this time, or are still having ongoing issues, we can apply for extension blocks, which allow you to access an additional one month of free physiotherapy services.

During the treatment and extension blocks, we will do our best to formulate a plan where you can begin to return to work. This is often on a lighter, modified schedule with shorter hours, which gradually increase as the weeks go on.

Please note, the first two visits on a WorkSafe BC claim are always covered by WorkSafe BC. If for whatever reason your WorkSafe BC claim is denied and you have commenced physiotherapy treatments following this, you will be responsible for any treatment fees you may have accumulated at this time.


Nick Kmet is now seeing WorkSafe BC patients from Janurary 2020

Nicholas Kmet
Registered Physiotherapist

How can I book an appointment?

Book an appointment with our online booking system.

Give us a call and speak with Callen, our office manager.

Come in and say hi at our Ellis Street location!


Dear friends,

As you will be aware, we are in the middle of a public health emergency due to the ongoing coronavirus/ COVID-19 pandemic. Following strong recommendations from both the College of Physical Therapists of British Columbia and the Canadian Physiotherapy Association in the last 24 hours, we have made the difficult decision to close our clinic until March 31st 2020. We believe that this is the ethically and socially responsible action to help ‘flatten the curve’ of the virus. We are trying to do our part to help take the pressure off the already overloaded Penticton Regional Hospital by preventing further spread.

Please note, we have NOT had any confirmed cases of COVID-19 in our clinic. You can still book appointments with us for March 31st & onward, either on the phone at 250-493-1152 or on our online booking portal, located at the top of each of our webpages.

We understand that this may be an inconvenience, but we hope you can understand our decision in this unprecedented time. We will be working behind the scenes while our clinic is closed to make sure that all of your ICBC, WorkSafe BC and private claims are all being processed, and liaising with ICBC and WorkSafe as needed to extend treatment blocks which may end during our down time.

We are currently in the process of calling our patients to reschedule appointments, so don’t worry if you haven’t heard from us yet – we haven’t forgotten about you!

Again, we thank you for your understanding in this challenging time. We will keep you updated on the status of our clinic as the days and weeks unfold, and urge everyone to practice social distancing and keep updated on the current health advice from the Canadian government and health departments.

Looking forwards to seeing you all again on March 31st.

Best regards,

Chris Stokes,
Clinic Director and Registered Physiotherapist – March 17th, 2020